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Product queries

You can either email our Customer Support Team via our Contact page or write directly to:
Consumer Care, Karium Ltd, PO Box 531, Hounslow TW3 9LX
We will investigate each matter thoroughly and endeavour to respond to your email or letter within two weeks of receiving it.

You should always contact your GP or seek medical advice. Please then contact our Consumer Care Team via our Read more in our Contact page. We can organise for the product to be sent back to us so we can assess it.

Soft & Gentle does not undertake animal testing or commissions others to do such testing on our behalf. This has always been our policy. The safety of our products is assured by rigorous procedures using data from suppliers and the most up-to-date information from the scientific literature available in the public domain. We support programmes to develop alternative methods to reduce, refine and replace animal testing.

Our ranges do not contain animal derived ingredients.

Deodorants are designed to combat body odour; the different products available achieve this in a couple of different ways. Some products mask body odour and contain alcohol or other active ingredients to help kill the bacteria that cause odour. Read more in our Advice Centre.

Anti-perspirants work differently, using active ingredients which combat sweating itself. These “actives” reduce moisture release in the area which the product is applied. This makes it less favourable environment for the bacteria which cause the smell and is therefore a proven way of reducing body odour. Read more in our Advice Centre.

You can either email our Consumer Care Team via our Contact page or write directly to:
Consumer Care, Karium Ltd, PO Box 531, Hounslow TW3 9LX
We will investigate each matter thoroughly and endeavour to respond to your email or letter within two weeks of receiving it.

It is an ingredient that comes from a natural resource grown using organic farming methods. Organic farming does not allow the use of synthetics fertilisers, genetically modified (GM) ingredients and herbicides. The method of organic farming uses more sustainable land management.

It is an independent dermatological accreditation which reassures that products holding their logo have met the thorough set of skin safety requirements established by the association. Find out more about this alliance at https://www.skinhealthalliance.org/. Soft & Gentle Skin Protect Range has been certified by the Skin Health Alliance to ensure that extra care towards healthy armpits.

Antiperspirant sprays need to be shaken well to ensure that the antiperspirant active powder (aluminium salt) is evenly distributed in the can. Otherwise, the product could be sprayed out in a concentrated form and could clog the valve and cause white residues on skin or clothes.

When using APD sprays it is important to shake the product vigorously to ensure that the ACH powder is evenly distributed in the can to allow an even product application. In order to avoid white residues, APD products must be fully absorbed or dried on the skin before putting on clothes.

All Soft & Gentle products are tested for dermatological skin tolerance in order to minimise potential of skin irritancy, thus making them suitable for use on sensitive skin. If your skin is prone to any irritation/allergies always read product ingredient list to look out for substances that are likely to irritate the skin (e.g. fragrance allergens, such as limonene or linalool).

Ingredients & Formulation queries

Yes, they are.

All Soft & Gentle products are tested for dermatological skin tolerance in order to minimise potential of skin irritancy, however our Skin Protect range and 0% Aluminium range have been designed and tested specifically on people with self assessed sensitive skin.

Our Skin Protect range is enriched with Ecocert certified organic oils, such as jojoba, coconut, lavender, geranium, ylang ylang and ginger.

Our new Skin Protect range contains fragrance oils with ethically sourced essential oils. We worked together with one of the best fragrance house in the world to select finest ingredients making sure transparent sourcing, and commitment to environmental management and sustainable development were met.

It is an independent dermatological accreditation which reassures that products holding their logo have met the thorough set of skin safety requirements established by the association. Find out more about this alliance at https://www.skinhealthalliance.org/

Parabens are preservatives that are widely used in the cosmetics and household goods industries to prevent bacteria from growing in the products. Many studies have established that parabens are perfectly safe for use in cosmetics. However, some of our customers continue to express concern about their presence in cosmetic products. As a result, all Soft & Gentle products are paraben free.

Yes, all our products are suitable for vegetarians.

Not of all our products are vegan-friendly. If you are looking for vegan alternatives, our Skin Protect spray and roll on range, Classic spray range and 0% Aluminium Dry Deodorant spray are the right products for you. We are currently in the process of reformulating the rest of our products to become a fully vegan-friendly brand.

Press & Charities queries

Please send your query direct to our Consumer Care Department using our Contact page. We take time to read through all queries but regrettably we can only respond to opportunities of interest due to the high volume of requests we receive.

Please contact us via our Contact page and we will ensure your query is passed onto our press team so that someone can get back to you directly.

Please send your enquiry via our Contact page. We endeavour to respond to all queries within two weeks.

General queries

We run competitions where you can have the chance to win free products on a regular basis on our Facebook page. Simply like our Facebook page or sign up to our newsletter so you can hear about these offers first.

Our products are available at grocers, high street retailers, and online. Please visit our Find A Stockist page for an up to date list of all of our stockists. Alternatively, please contact our Consumer Care Team directly with your query using our Contact page.

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